FAQ
Before you book
How do I pay?+
Nothing is paid on the website. You send your details over WhatsApp, we confirm availability and share the payment method (transfer, Nequi, Bancolombia or cash on the day, depending on the plan).
Is transport included?+
It is not included, but it can be requested as an extra.
Do you have an office I can visit?+
We are a 100% virtual agency. We assist you over WhatsApp and email Monday to Friday, 8:30 AM to 5:00 PM, and meet you directly at the experience's meeting point.
Do I need to know how to paint?+
Not at all. Our art experiences are guided by a local artist and designed for beginners. All you need is the mood to enjoy it.
What if it rains?+
It can be rescheduled.
Can I cancel?+
Yes. Cancelling more than 24 hours ahead has no penalty. With less notice we try to reschedule based on availability.
Are kids welcome?+
Of course. Several plans are family friendly. Tell us their ages and we adjust the experience and the menu.
Do you host in English or French?+
Yes. Mention it in the form and we arrange it in advance.